Privacy Policy

At XSL, we respect your privacy and are committed to protecting the personal information you provide when using our website, contacting us, or requesting our services.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you.

1. Information We Collect

Depending on how you interact with our website and services, we may collect information such as:

• Name and surname

• Company or organisation name

• Email address

• Telephone or mobile number

• Business address

• Information included in enquiries, quotation requests or other communications

• Service and procurement requirements

• Information submitted through website forms

• Technical information such as IP address, browser type and device information

• Website usage information collected through cookies and similar technologies

We only seek to collect information that is reasonably necessary for the relevant purpose.

2. How We Use Your Information

We may use the information we collect to:

• Respond to enquiries and requests for information

• Prepare quotations and proposals

• Provide and coordinate our services

• Communicate with clients, suppliers and business partners

• Process procurement and delivery requirements

• Improve our website, services and customer experience

• Maintain website security and prevent misuse

• Comply with applicable legal and regulatory obligations

• Maintain appropriate business and administrative records

We do not use personal information for purposes that are incompatible with the purpose for which it was collected without an appropriate legal basis or, where required, your consent.

3. Information Sharing

We may share relevant information with trusted third parties where this is necessary to provide our services or operate our business.

These may include:

• Suppliers and procurement partners

• Logistics and transportation providers

• Service providers supporting our website or IT systems

• Professional advisers

• Government authorities or regulatory bodies where legally required

We only share information where there is a legitimate business, contractual or legal reason to do so and, where appropriate, we seek to limit the information shared to what is necessary.

4. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve functionality, understand how visitors use the website and enhance the user experience.

Cookies may help us:

• Remember preferences

• Improve website performance

• Understand website traffic and usage

• Identify technical issues

• Support certain website features

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

5. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted through the internet.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to fulfil contractual, operational, accounting, legal or regulatory requirements.

When information is no longer required, we may securely delete or anonymise it in accordance with our applicable procedures and legal obligations.

7. Third-Party Websites

Our website may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices, security or content of third-party websites. We encourage you to review the privacy policies of any external websites you visit.

8. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, which may include the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of information where legally applicable

• Object to or restrict certain processing activities

• Withdraw consent where processing is based on consent

• Request information about how your personal information is used

Requests relating to personal information should be submitted using the contact details provided below.

9. Children’s Privacy

Our website and services are intended primarily for businesses, organisations and professional users. We do not knowingly collect personal information from children through our website.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, business practices or applicable legal requirements.

Any updated version will be published on this page with a revised effective date. We encourage visitors to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy, our handling of personal information, or wish to exercise an applicable privacy right, please contact us:

Email: info@xsl.co.mz
Telephone: +258 87 019 53 89

We will make reasonable efforts to respond to privacy-related enquiries within an appropriate timeframe.

Your Privacy Matters

We are committed to handling personal information responsibly, transparently and with appropriate care while providing reliable services to our clients and business partners.